What's Boilerplate? _ Boilerplate is standard text that you can use over and over again, example of this are copyright statements and disclaimers which are unlikely to change much between document iterations or releases. For those who work with multiple clients and routinely assign their copyright to those clients it's a good idea to have a unique template for each client reflecting their needs in these areas.
What's format? _ This is the layout of your document, where you decide the key order of the components (or chapters) of your standard. So for a user guide this might be; Contents Page, Product Introduction, Product Photo, Full User Guide, Quick Reference Guide, Copyright Statement, and Disclaimer. You can add as much or as little detail to each section as you feel necessary.